![site logotip]()
After Sales Service
To us, the concept of after sales service is as important as sales, since we believe that our mutual success is built on lasting business relationships.
We aim to be proactive in reaching out to our clients after a purchase is made so that the experience is as good as it can be.
![site logotip]()
Warranty management
At SERW Distribution GmbH we carefully select the manufacturers that we deal with and always make sure that the goods we supply are of the highest quality and standards.
We do so not only by hand-picking the vendors we sign distribution agreements with, but also by thoroughly inspecting the goods before further shipment.
Nonetheless, on rare occasions, RMA cases do occur.
Should that happen, we guarantee to solve the issues in the shortest time possible.
Every case is different and is taken care of individually until our customer is fully satisfied.
Whether you are placing an order with us or coming for an exchange/ repair or other settlement, you will be given the same professional and amicable treatment.
![site logotip]()
Training of Sales Staff
When supplying the goods to your online or offline retail stores, we strive to provide your product managers with the most detailed information on the products.
We hold tutorials and teach your sales professionals about all the specifics and features of the goods in question to ensure the best contact with the end customers and their full satisfaction.
Moreover, at SERW Distribution GmbH we aim to facilitate and boost your sales by working on all the marketing plans and activities together as a team. We cooperate fully on this and explain how to promote and market the goods we supply.
We see such close cooperation as essential and vital.
![site logotip]()
Support in Sourcing, Quality Management and Research
SERW Distribution GmbH acts as a hub between manufacturers and retailers.
We manage risks, ensure thorough quality control and the highest standards of the goods supplied.
All of our goods are tested, certified and carefully inspected to ensure that you as a customer get the best experience.
We are also constantly monitoring market trends as well as any new developments in the field and inform you on those.
We do so to guarantee that you have up-to-date information and gain quick access to new brands, product categories and the latest developments in the tech and lifestyle sectors of the industry.
![site logotip]()
Support and control of OEM/ODM Projects
Whether you are searching for an Original Equipment Manufacturer or wish to produce under your own brand to enlarge your portfolio, we are here to act as an agent on your behalf.
We will do the research to find the factory that will meet all your requirements, ensure strict quality control, arrange shipment and delivery within the specified deadline.
Become a partner or a customer